We accept Visa, MasterCard, Discover and American Express as our preferred methods
of payment. Please note: The charge on your credit card statement will be "Duke
Enterprises". We will also accept checks and money orders. If you are paying by
personal check, your order will be processed after your check clears. A certified check or
money order will insure immediate processing of your order. We do not accept COD
We can not accept debit cards at this time.
Payment is required at the time of your order. Your credit card will be charged when
your order is processed.
If you have any questions please do not hesitate to contact us at anytime.
Monday - Friday Saturday Sunday
8:30am - 6:30pm EST 10:30am - 4:00pm 12:00pm - 4:00pm
If a representative is unavailable, Please Leave A Message and we will return your call ASAP.
After hours calls will be forwarded to our voice mail system.
Faxes Only: (302) 475-7383
Ordering by Mail
Fill out your on-line order form and choose the payment you prefer - check or money
order. Then print out order form and mail it along with your payment made out to
Duke Enterprises to:
Mailbox and Beyond
A Duke Enterprises Company
2403 Dacia Drive
Wilmington, DE 19810
For personal checks, please allow 10 business days for check clearance.
Please note, there is a $30.00 fee for returned checks for insufficient funds or any
Great News! You will never be charged sales tax no matter what state you live in.
Customer satisfaction is our #1 priority at Mailbox and Beyond.
In the event that you are not satisfied with your purchase, please use the following
steps to return the item:
1. Email us at firstname.lastname@example.org
You will receive detailed instructions for the return of the item.
Following these easy steps will ensure a timely exchange or credit to you.
Non-Defective Returns: All non-defective returns must arrive in original packaging in
resalable condition, with all original components included, or the package will be
returned to you and no refund will be given. A restocking fee will apply.
The customer is responsible for all shipping and handling fees.
Defective Item Returns: If an item is damaged in transit, please send us an email
immediately at email@example.com.
Save all boxing and paperwork so a claim can be filed with the carrier (usually UPS).
We will provide you with all return instructions to send the item back, if necessary,
and we will arrange for an exact item replacement.
Non-Returnable Items: All personalized items are non-returnable, unless damaged
in transit. Please read all product information carefully before ordering.
For all returns; Mailbox and Beyond will not accept any returned merchandise. All
products must be returned to the manufacturer, after obtaining a Return
Authorization Number. (See Return Policy)
We recommend you return the item via a trackable service such as parcel post with
delivery confirmation or UPS and insure it. Mailbox and Beyond is not responsible for
lost packages. Keep a copy of any tracking numbers in case you have to contact us
regarding the return. Please include a brief note to explain the reason for the return.
Refunds: a refund check will be issued upon the manufacturer's confirmation of
receipt of returned item in good condition.
All products are sold with the full manufacturer's warranty (one year). Whitehall
Mailboxes have a limited, life-time warranty offered by Whitehall Products. Please
keep confirmation email with order number.
This warranty does not include installation costs, misuse or alterations by customer.
Order Changes or Cancellations
We can accept NO cancellations or changes to Whitehall Products orders once your
order is processed.
Please refer to our Shipping FAQ page.
Shipping to Canada: The shipping charge calculated during checkout is for UPS Ground
Shipping from the manufacturer to Canadian location only. This charge does NOT
include any duties or brokerage fees which may be due upon delivery. We have no
knowledge of these fees, nor do we receive any part of them.
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365 Days a Year
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Save 5% on any order over $250.00. Apply coupon code "mailbox2010" during check out process.
This is for a limited time only.
Save $5 off any order $50 or more. Apply coupon code "5off" during check out process.
$5 off $50.00