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Mailbox And Beyond Customer Service

Save 5% on any order over $250.00. Apply coupon code "mailbox2010" during check out process.
This is for a limited time only.
Save $5 off any order $50 or more. Apply coupon code "5off" during check out process.

Payment Options
We accept Visa, MasterCard, Discover and American Express as our preferred methods of payment.
Please note: The charge on your credit card statement will be "Duke Enterprises".
We will also accept checks and money orders.
If you are paying by personal check, your order will be processed after your check clears.
A certified check or money order will insure immediate processing of your order.
We do not accept COD orders.
We can not accept debit cards at this time.

Payment is required at the time of your order.
Your credit card will be charged when your order is processed.

Ordering by Mail
Fill out your on-line order form and choose the payment you prefer - check or money order.
Then print out order form and mail it along with your payment made out to Duke Enterprises.

Mail to:
Mailbox and Beyond
A Duke Enterprises Company
2403 Dacia Drive
Wilmington, DE 19810

For personal checks, please allow 10 business days for check clearance.

Please note, there is a $30.00 fee for returned checks for insufficient funds or any other reason.

Sales Tax
Great News! You will never be charged sales tax no matter what state you live in.

Return Policy
Customer satisfaction is our #1 priority at Mailbox and Beyond.
In the event that you are not satisfied with your purchase, we do require that you first contact us for a return authorization number within 30 days of receiving the item.
We suggest insuring the return shipment.
Products need to be shipped to the warehouse address we provide you with the return authorization number.

Email us at returns@mailboxandbeyond.com or call 877-635-4255
You will receive detailed instructions for the return of the item.

Following these easy steps will ensure a timely exchange or credit to you.

Non-Defective Returns:
All non-defective returns must arrive back to the proper warehouse in original packaging in resalable condition, with all original components included, or no refund will be given.
A restocking fee will apply.
The customer is responsible for all shipping and handling fees.

Defective Item Returns:
If an item is damaged in transit, please send us an email immediately at returns@mailboxandbeyond.com.
Save all boxing and paperwork so a claim can be filed with the carrier (usually FedEx) or UPS.
We will provide you with all return instructions to send the item back, if necessary, and we will arrange for an exact item replacement.

Non-Returnable Items:
All personalized items are non-returnable, unless damaged in transit.
Please read all product information carefully before ordering.

For all returns:
Mailbox and Beyond will not accept any returned merchandise.
All products must be returned to the addresses we provide.
All returns must have a Return Authorization Number.
No refunds will be given without this number.

We recommend you return the item via a trackable service such as parcel post with delivery confirmation, Fed Ex or UPS and insure it.
Mailbox and Beyond is not responsible for lost packages.
Keep a copy of any tracking numbers in case you have to contact us regarding the return.

A refund check will be issued upon the confirmation of receipt of returned item in good condition.

All products are sold with the full manufacturer's warranty.
Whitehall Mailboxes have a limited, life-time warranty offered by Whitehall Products.
Please keep confirmation email with order number.

This warranty does not include installation costs, misuse or alterations by customer.

Order Changes or Cancellations:
We can accept NO cancellations or changes to Whitehall Products orders once your order is processed.

Please refer to our Shipping FAQ page.

Shipping to Canada: The shipping charge calculated during checkout is for UPS Ground Shipping from the manufacturer to Canadian location only.
This charge does NOT include any duties or brokerage fees which may be due upon delivery.
We have no knowledge of these fees, nor do we receive any part of them.

Credit Cards